Terms of Service

Last updated: September 7, 2026

These terms are an agreement between SiteWalk Pro, LLC, an Oregon limited liability company ("SiteWalk Pro", "we") and the company using the service ("you"). By creating an account you accept them. If you're accepting on behalf of a company, you're confirming you're allowed to.

1. The service

SiteWalk Pro is a tool for recording property conditions, tracking issues, and producing vendor bid packets. We may improve or change features over time; we won't materially reduce what you're paying for without notice.

2. Accounts

• You're responsible for what happens under your accounts, including your team's.
• Keep passwords confidential; tell us promptly at info@sitewalkpro.com if you suspect misuse.
• One person per login — don't share credentials.
• Property managers control who is invited and what role they have.

3. Your data

• You own the data you put in. We claim no ownership of your buildings, issues, notes, or photos.
• You grant us only the permission needed to host, process, back up, and display it to your team so the service works.
• You confirm you have the right to record and upload what you upload, including photographs of properties you manage.
• You'll keep your use lawful — no recording where the law requires consent you don't have, and no using SiteWalk Pro to harass or surveil individuals.

4. Payment

• Pricing is based on the total square footage of the properties on your account, at the rate stated in your written proposal or order, billed monthly in advance.
• The properties on your account (and their square footage) on the billing date set the charge; a property added mid-cycle is prorated.
• Subscriptions run on one-year terms that renew annually. Either party may cancel with 30 days' written notice at any time; you keep full access through the end of the notice period.
• Founding clients keep their locked founding rate as long as their subscription stays active and continuous.
• Fees are non-refundable except where required by law or where we've clearly failed to deliver. Cancel with 30 days' notice — you keep access through the notice period.
• We'll give at least 30 days' notice by email before changing prices for existing customers.
• Taxes are yours where applicable.

5. Acceptable use

Don't: break the law with it, try to breach or probe our security without written permission, resell or white-label it without agreement, upload malware, scrape it, or attempt to access another company's data.

6. ⚠️ What SiteWalk Pro is not

This is the section that matters most for your business.

SiteWalk Pro is a record-keeping tool. It is not an inspection service, an engineering or safety assessment, a code-compliance determination, or professional advice of any kind. Severity labels ("Routine", "Attention", "Urgent") are your team's own judgments, recorded as entered — we don't verify, review, or endorse them.

You remain solely responsible for inspecting your properties, for deciding what to fix and when, for meeting your obligations to owners, tenants, and authorities, and for complying with all applicable codes and laws. Recording a condition in SiteWalk Pro does not discharge any duty you have to act on it.

7. Availability

We aim to keep SiteWalk Pro running and to warn you before planned downtime, but we don't currently offer a guaranteed uptime commitment. The service is provided "as is" and "as available." Keep independent records of anything safety- or compliance-critical.

8. Warranties

To the fullest extent the law allows, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the fullest extent the law allows, our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim. Neither party is liable for indirect, incidental, special, or consequential damages, or lost profits. Nothing here limits liability for fraud, willful misconduct, or anything that can't be limited by law.

10. Indemnity

You'll defend and indemnify us against third-party claims arising from your data, your use of the service, or your breach of these terms — excluding anything caused by our own breach or misconduct.

11. Ending the agreement

• You may cancel with 30 days' notice, from account settings or by emailing info@sitewalkpro.com; access continues through the notice period.
• We may suspend or end an account for non-payment, unlawful use, or a material breach — with notice and a reasonable chance to fix it where practical.
• On termination your workspace stays available for export for 30 days, and we then delete it on the schedule in our Privacy Policy.

12. Changes to these terms

We'll email account administrators at least 30 days before material changes. Continuing to use SiteWalk Pro after they take effect means you accept them.

13. Law and disputes

Governed by the laws of the State of Oregon, without regard to conflict-of-laws rules. Disputes go to the state or federal courts located in Washington County, Oregon, and we each consent to that. We'll both try to resolve things by talking first.

14. Miscellaneous

These terms plus the Privacy Policy are the entire agreement. If a provision is unenforceable, the rest stands. Neither of us may assign this without the other's consent, except in a merger or sale of substantially all assets. Not enforcing something once doesn't waive it later.

15. Contact

SiteWalk Pro, LLC · info@sitewalkpro.com